Our contact information
By email:
info@signmedia.com
By standard mail:
Sign Media, Inc
4020 Blackburn Lane
Burtonsville, MD 20866-1167
By phone:
800-475-4756 (between 9 a.m. and 5 p.m. Eastern time zone)
301-421-0268 Local
Shipping Information:
Orders are normally shipped via USPS and UPS Ground Service. Orders cannot be sent C.O.D.
- Overnight, 2nd and 3rd day express delivery are available. Additional charges apply.
Return Policy for Individual Orders:
- Shipping errors must be reported within 7 days of receipt of merchandise.
- Damaged merchandise should be reported immediately to the carrier, then to Sign Media. An immediate "no hassle" product replacement will be expedited for your convenience.
Return Policy for Commercial Orders:
- Defective products will be replaced at no charge. Please call ahead for return information.
- Opening the shrink wrap constitutes acceptance of the product and returns will not be accepted unless defective.
- Books must be returned in resaleable condition within 12 months of the invoice date.
- The original invoice number must be included with the return.
- A 10% restocking fee will be deducted from the return credit. Original shipping charge is not refundable.
- If quantity returned changes the quantity discount level, credit will be adjusted to reflect new discount level.
- Additional 10% fee will be applied if materials are returned with price labels/stickers.
- All returns are for merchandise credit only. Credits can be applied to future purchases